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- We are currently working towards implementing a more regular shipping schedule. At the moment, we are trying to get orders out within one week, however, this time frame can fluctuate. We will always update shipping status of orders through our Instagram story.

- If you have any questions or concerns please send us a DM to @purple_lotus_crystals on Instagram

- We are not able to offer returns and exchanges at this time. We do our best to package your items with care so that everything arrives safely.

- Unfortunately, USPS and UPS are unable to provide insurance on crystals. If you would like to add personal insurance to your order, refer to “Shop Policies and FAQ’s”